FAQ
-
Simple, just email a photo of the damaged item, and we will quickly process a claim on your behalf with the carrier and send out a replacement or refund your money.
-
Unfortunately, FDA prohibits returns of food products. However, if for any reason, you're not satisfied with your purchase, please let us know - we'll make it right.
-
This is our million-dollar secret. But we can say that we search the best bakeries in the world to bring the products to you.
-
Most of our products are shelf-stable for 180 days. With the exception of a few products. And we always guarantee the freshness of our products.
-
Most items as long as they are addressed in the Continental US, arrive within 2-3 days.
-
Should you need a refund just email Lori.Myers@IconicFoods.com and we will be happy to help.
-
USPS Priority Mail and UPS Ground are our preferred carriers.
-
Yes, we are happy to offer discounts on large orders.
Just email us at Info@IconicFoods.com with any special requests and we’ll be happy to help.
-
Yes, we use UPS Next Day Air and USPS Express shipping and can guarantee next day delivery if your order is received by 12:00 pm Pacific Standard Time.
-
During the baking process, the alcohol content evaporates and will not cause Impairment.
-
We love hearing from our customers. Please email me directly at Lori.Myers@iconicfoods.com
-
Yes indeed, we ship internationally!
-
Most deliveries in the Continental US arrive within 2-3 days. But for places like Alaska and Hawaii, it takes about 5 days. And for international addresses, we can reach most destinations within 7 days with expedited shipping, standard can take 2 weeks to a month to arrive.
-
We ship free to all 50 states. If you would like to ship via an express method, we add a $19.99 flat fee for guaranteed 2-day air or USPS Priority Express.
-
Yes! When your order ships, you’ll receive an email with tracking information, so you can track it anywhere.
-
Orders can be canceled at any time before it actually ships. But once it’s in route, we are unable to cancel or intercept the package.
-
Orders ship the same day if received by 2 pm PST. Once your package is on the way, you’ll receive an email with tracking information and the expected day of arrival.